Delivery Service and Charge
Local Delivery Service
Visible Ingredients will provide flat rate delivery service to Hong Kong commercial and residential address. Extra delivery charge is applied to remote areas and will be further notice after receiving the order. All orders deliver to Hong Kong address are operated by courier company, delivery charge and time as below:
Delivery Method Delivery Charge Order Total Amount (Hong Kong Dollar) Delivery Time Below HK$500 Above HK$500 Working Days Courier HK$30 Free 3 to 10
Remote areas including but not limited to:
Shek O, Sai Kung, Disneyland, Chek Lap Kok, Lau Fau Shan, Lung Kwu Tan, Lam Tsuen Yuen Long, Lam Tsuen Tai Po, Lion Rock, Kam Shan, Tai Mo Shan, Tai Lam, Pat Sin Leng, Ma Wan, Discovery Bay, Tung Chung
Delivery service is not available in the following areas:
Sha Tau Kok, Ta Kwu Ling, Man Kam To, Mai Po, Lok Ma Chau, Closed Area, Lo Wu, Po Toi, Tung Lung Chau, Grass Island, Crooked Island (Kat O), Tung Ping Chau, Mui Wo, Lamma Island, Peng Chau, Cheung Chau, Tai O, Lantau Island
For oversea orders (except Macau), we will use “Charge to Receiver” payment method for the delivery service.
Visible Ingredients do not accept Macau orders as the payment system on Visible Ingredients E-shop is not support MOP credit card. We are sorry for the inconvenience.
– Under the issuance of No.8 Gale or Storm Signal or Black Rainstorm Signal, it may cause to delay the delivery time, we will contact the customers if the delivery schedule has been changed.
– If customers cannot receive the product(s) at appointed delivery time, Visible Ingredients reserves the right to collect the extra charge from customers for re-delivery service.
– If the delivery address has been changed, please contact us immediately for further arrangement.
– Visible Ingredients reserves the right of absolute discretion to reject delivery the product(s) to any customer.
Visible Ingredients will pack and send out the product(s) within 3~10 working days after receiving your order and payment, delivery time estimate depends on courier companies dispatching schedules and routing, as well as weather and traffic conditions.
Working day is defined Hong Kong time from Monday to Friday from 9:00 a.m. to 6:00 p.m., excluding public holidays. All orders will be processed in the next working day after confirmation of payment.