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Return Conditions and Related Policies

Product Damage

We try our best to ensure that all products are of a high quality before delivering to customers. The product(s) may be destroyed during delivery process, please reject to receive the product(s) if this happened and please contact our customer service department for arrangement within 7 days.


If you find any quality problem of product(s) within 7 days, please contact customer service department immediately for arrangement, all products purchased from online shop cannot be exchanged or refunded in Visible Ingredients retail counters or shops. If the product(s) needs to return to our company, we will assign the courier to collect the product(s) and delivery charge is afforded by customers. Besides, please keep well the product(s) before collecting by courier and product(s) must be in the same condition as when originally purchased. Products you are returning should not been cleaned, damaged or used.


Visible Ingredients has absolute right to determine the condition of products. Customers need to show the valid receipt for product return under return policy. Visible Ingredients does not offer warranty service, fair wear and tear is not a reason of return under policy.

Force Majeure

Visible Ingredients is excused from performing its supply obligations where and so long as prevented from doing so by reason of events beyond its reasonable control. Visible Ingredients will endeavor to notify customer of the delay and its expected duration. If so prevented for longer than a reasonable time, we may elect to cancel the order without liability to the buyer.

Other Terms

These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People’s Republic of China and Visible Ingredients agree to submit to the exclusive jurisdiction of the Hong Kong courts. Visible Ingredients may revise these terms and conditions at any time without prior notice. If any dispute arises, Visible Ingredients determination shall be final. Where these terms and conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.

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